This communication skills training is based on Ana’s Conversational Agility Method, which encompasses the skills of perceiving, connecting, understanding, and steering conversations in the desired direction. Participants will work on building trust, practicing active listening, expressing ideas clearly, adapting communication styles to different stakeholders and business contexts, and communicating assertively.

This program helps participants prepare, structure, and facilitate meetings more effectively, as well as participate more actively. The aim is to enable better decision-making, save time, and increase participant engagement. Through group exercises and practical assignments, participants learn how to define the purpose and desired outcomes of a meeting, structure and guide discussions toward objectives, activate all participants and encourage contributions, and manage digressions, misunderstandings, and conflicts constructively.

Assertive communication means expressing needs, opinions, and emotions clearly and promptly while respecting the perspective of others. This training program empowers participants to say “no,” set healthy boundaries, and stand up for themselves in ways that encourage collaboration and mutual respect. Through practical examples and interactive exercises, participants will learn tools to express themselves more confidently, provide timely feedback, and resolve disagreements constructively.

One of today’s biggest communication challenges is that we don’t truly listen. We lack the time, attention, and capacity for it, which leads to frequent misunderstandings, repeated meetings, and unsustainable agreements.

This training strengthens the essential skill of active listening, a vital set of communication tools that fosters understanding and mutual respect. Through exercises and real-life examples, participants will practice how to create constructive dialogue, ask effective questions, paraphrase, mirror, and close conversations clearly. They will also learn techniques to better understand others’ perspectives, increase the likelihood of collaboration, defuse tension, resolve misunderstandings, and improve the quality of relationships.

Virtual meetings, presentations, and daily online interactions are now an integral part of business communication, but they often present many challenges. This training program helps professionals communicate clearly, concisely, and effectively in virtual settings. Participants will master verbal, non-verbal, and technical aspects of virtual communication, learn how to keep the attention of their audience, and build constructive presence and impact in online interactions.

This training program is tailored for service professionals and sales advisors. Participants will learn how to adopt a professional yet empathetic tone, handle difficult situations and dissatisfied clients, create a unique and positive experience for every customer, and ultimately increase client satisfaction.

Strong mentorship is the foundation of talent development, knowledge transfer, and creating a learning culture within organizations. This training program prepares both mentors and mentees for a purposeful and successful mentoring relationship. Mentors will strengthen skills for guiding others through trust, empathy, and structured development. Mentees will learn how to assume an active role in the process, set goals, and take ownership of their growth. The program includes practical models, techniques, and tools for building strong relationships, leading mentoring conversations, setting goals, giving and seeking feedback, and overcoming challenges that may arise in the mentoring process.